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Frequently Asked Questions
how to book an appointment?
We look forward to having you in the Globe! Appointments can be made online or by calling the shop. We require a credit card to hold all appointments. Your card will only be charged upon completion of your services or in the case of a late cancellation or appointment no-show.
What to do if i know i will be late for my appointment?
Please call us if you will be arriving late to your manicure or pedicure appointment.
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We reserve the right to shorten or reschedule a service if a customer is more than five (5) minutes late to the scheduled appointment time, out of respect to other appointments. If a service is shortened due to time constraints, the cost of the service originally booked will still be charged.
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how to cancel my appointment?
We kindly ask that you cancel your appointment at least 48 hours prior to your scheduled time.
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Appointments canceled within 46 hours of the scheduled time will be charged 50% of the services booked plus 20%
gratuity on the original cost of the service. Missed appointments without any notice of cancellation will be charged 100% of the service cost plus 20% gratuity.
We require a credit card to hold all appointments. Your card will only be charged upon completion of your services or in the case of a late cancellation or appointment no-show.
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how to book group appointment?
Please email us at connect@theglobalmanicurist.com to inquire about group appointment availability.
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Groups of three to five people require a credit card upon time of booking. Any parties larger than five people must rent the space to accommodate their group. Cancellations or service downgrades within 24 hours of the appointment time will be charged the total cost plus 20% gratuity of the service originally booked. We require 20% gratuity on all services in the group appointment.
If a group member arrives more than 10 minutes after the scheduled start time we cannot guarantee their scheduled services (but we always try our best to make it work!). The group coordinator is still required to pay the full cost of these services including 20% gratuity even if we are unable to provide the services.
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how to reserve a private party?
Our salons may be reserved for private parties, but availability varies depending on the time and date requested. Send inquiries to connect@theglobalmanicurist.com for detailed availability, policies, and rates.
how to purchase a gift card?
The Global Manicurist gift cards may be purchased in person at any of our locations, or as an e-certificate.
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E-certificates have the option to be emailed to the recipient immediately upon purchase or scheduled for a later date. Please note, we are unable to offer any refunds on gift card or e-certificate purchases. Gift cards and e-certificates are valid for all The Global Manicurist services and products. Cards may not be redeemed for cash.
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how can i pay?
We accept Visa, MasterCard, American Express, Discover and cash. We do not accept checks.
how to show gratitude to my nail artist?
We request and appreciate cash gratuity.
what is your phone policy during an appointment?
In order to create the most relaxing experience for all of our clients, we kindly ask that you turn your cell phone on vibrate when you arrive. Please refrain from accepting phone calls while relaxing at The Global Manicurist.
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